Al Cook,HEAD OF CONTACT CENTRE, TWILIO and Stephen Shenk Product manager sodaka digital
Acceptable Use Policy for Website
1.Introduction
This is our acceptable use policy. If you use our website, it means that the policy applies to you and that you agree with it as part of our Website Terms [Insert Link].
We may change these terms, so we expect you to check this page from time to time as the changes will be binding on you. There may also be changes elsewhere on our site.
2.Who We Are
https://www.sodaka.com is operated by Sodaka Digital SEO Agency Limited a UK Limited company registered in England under company number 10561689
Some important details about us:
Our registered office is at: 71 , 5-7 Canbury Business Park, Elm Crescent, Kingston Upon Thames KT2 6HJ
Our trading office is at: , 5-7 Canbury Business Park, Elm Crescent, Kingston Upon Thames KT2 6HJ
3.What you must not do
You must not use the site to do any of the following:
Break any laws or regulations
Do anything fraudulent, or which has a fraudulent effect
Harm or attempt to harm minors
Do anything with material that does not meet our content standards (these are listed below)
Do anything with unsolicited advertising material (known as spam)
Transmit any data or material that is harmful to other programs, software, or hardware (for example, viruses, Trojan horses, worms, etc.)
Copy in any way or re-sell any part of our site (unless we allow it under our website terms)
Interfere with or damage any part of our site, equipment, network, software or storage arrangements.
4.Content Standards
Here are our content standards. They apply to all material that you contribute to our site and to all interactive services.
You must follow these standards carefully, but please also follow the spirit of them.
Your contributions must be:
Accurate (if they are factual)
Genuine (if they state opinions)
Within the law.
Your contributions must not be:
Defamatory, obscene or offensive
Likely to deceive, harass, annoy, threaten, or invade someone else’s privacy.
And they must not:
Promote material that is sexually explicit
Promote violence, or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation
Infringe anyone else’s intellectual property
Be used to impersonate anyone, or misrepresent anyone’s identity
Encourage or assist anything that breaks the law.
5.Interactive Services
Our standards for interactive services, such as chat rooms and bulletin boards, are as follows:
We will tell you clearly about the service
We will tell you what form of moderation we use for the site
We will try to assess risks on the site (especially for children) and will moderate if we think it is appropriate.
Please note, however, that we are not required to moderate our interactive service. We will not be responsible for any loss to anyone who does not use our site according to our standards (whether or not we have moderated the service).
6.Important Notice for Parents
Use of our interactive service by a child is subject to parental consent
If you permit your child to use the service, we advise you to explain the risks. Moderation is not always effective
Please contact us if you have a concern about moderation.
7.Disclosure to Courts
If you have to disclose Confidential Information by order of a court or other public body you may do so.
8.Suspension and Termination
If we think you have breached this policy, we will take whatever steps we think are necessary.
These might include:
Stopping your use of the site temporarily or permanently
Removing material you have put on the site
Sending you a warning
Taking legal action
Telling the right authorities
No refunds on discounted or services on offer, we sell services and not physical good
No refunds on overdue or finished project
Once your product is due for payment, if you can not pay, you grant Sodaka the right to auction your project and you will be liable to pay to complete full payment
We exclude legal responsibility and cost for actions we take to deal with your breach of our policy.
Privacy Policy for Website
1.Introduction
This is our privacy policy. It tells you how we collect and process data received from you on our site.
If you have any comments on this privacy policy, please email them to hello@sodaka.com
2.Who We Are
Here are the details that the Data Protection Act 1998 says we have to give you as a ‘data controller’:
Our site address , 5-7 Canbury Business Park, Elm Crescent, Kingston upon Thames KT2 6HJ
Our company name is Sodaka Digital SEO Agency Limited
Our registered address is , , 5-7 Canbury Business Park, Elm Crescent, Kingston upon Thames KT2 6HJ;
Our nominated representative is Stephen Shenk
3.What we may collect
We may collect and process the following data about you:
Information you put into forms or surveys on our site at any time
A record of any correspondence between us
Details of transactions you carry out through our site
Details of your visits to our site and the resources you use
Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers
4.Cookies
We use cookies to distinguish users and improve our site. Please look at our Cookie Policy for more cookie information.
5.How we use what we collect
We use information about you to:
Present site content effectively to you
Provide information, products and services that you request, or (with your consent) which we think may interest you
Carry out our contracts with you
Allow you to use our interactive services if you want to
Tell you our charges
Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you.
If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.
If you are a new customer, you will only be contacted if you agree to it.
If you don’t want to be contacted for marketing purposes, please tick the relevant box that you will find on screen.
Please note: We don’t identify individuals to our advertisers, but we do give them aggregate information to help them reach their target audience, and we may use information we have collected to display advertisements to that audience.
6.Where we store your data
We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.
By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.
Payment will be encrypted. If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.
7.Disclosing your information
We are allowed to disclose your information in the following cases:
If we want to sell our business, or our company, we can disclose it to the potential buyer
We can disclose it to other businesses in our group
We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
We can exchange information with others to protect against fraud or credit risks.
8.Your rights
You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at 115, Mare Street London E8 4RT / hello@sodaka.com
The Data Protection Act 1998 gives you the right to see information we hold about you. We can charge you a fee (currently £10) for this service.
9.Links to other sites
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site.
10.Changes
If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.
11.Dispute Resolution
11.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.
11.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
11.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.
11.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.
11.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.
11.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.
11.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.
11.8 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.
Cookies Policy for Website
1.Definition
Cookies are small text files placed on your device when you visit our site.
2.How we use Cookies
We use cookies to recognise you and your preferences, improve our site’s performance and collect analytical information for ourselves and our business partners.
3.’Session’ and ‘Persistent’ Cookies
‘Session cookies’ allow us to track your actions during a single browsing session, but they do not remain on your device afterwards.
‘Persistent cookies’ remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our site.
Session and persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.
4.Disclaimer
All our cookies fall within the classifications Strictly Necessary, Functionality and Performance. None are classified as Behavioural Targeting.
If at any time you wish to disable our cookies, you may do so through the settings on your browser [but if you do so you will not be able to use certain important features of our service].
Terms of Website Use and terms of our services
The completion dates are contingent upon timely receipt of “Client” material, feedback and approvals. Text, product data to be provided in digital format.“Client” to provide a designated point of contact to communicate with SODAKA DIGITAL SEO AGENCY and other “Client” personnel required for review, approvals during the production process. “Client” to provide feedback in a timely manner (2 business days) to SODAKA DIGITAL SEO AGENCY Participating 3rd party vendors to provide feedback in a timely manner (2 business days).
SODAKA DIGITAL SEO AGENCY is not responsible for project delays caused by 3rd party delays.
“Client” is further required to provide the following items if applicable:
Client terms and conditions
1. Parties
In this agreement, you are referred to as the “Client”, being the person or entity contracting the services of Sodaka Digital SEO Agency Limited. The company Sodaka Digital SEO Agency Limited may be referred to as ‘We’.
2. Work Order
A work order in the form of an invoice shall be considered a contractual agreement between the parties. A work order submitted by email, mail or fax shall be deemed a written contract for services. A work order submitted by telephone shall be deemed a verbal contract for services. By submitting a work order, the Client acknowledges that he or she is age 18 or older and, if the Client is a business, that the person submitting the order has the authority to enter contractual agreements on behalf of that business.
3. Services
Sodaka Digital SEO Agency Limited provides plan, analyses, design, development, test and hosting services. Our services include native mobile applications, website design; graphic editing; product photographic, logo design; e-commerce design; design of artwork for flyers, letterheads, booklets; Intellectual property protection, search engine optimization and other related services. We shall not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
4. Bugs and Errors
You shall test applications and programming related to your site before making it available to the public unless otherwise agreed. If testing takes place after launch you have seven days to carry out testing. If an error is found within this seven-day period, Sodaka Digital SEO Agency Limited shall rectify the error.
After the seven-day testing period, the website shall be handed over to you, the Client, and Sodaka Digital SEO Agency Limited is no longer responsible for any errors, nor for any losses incurred due to malfunction. The client is fully responsible for any errors or malfunctions that occur once the website is handed over to them, the client understands any errors or malfunctions that occur can be rectified for an additional cost.
5. Use of Copyrighted Material
Sodaka Digital SEO Agency Limited shall not be liable for any copyrighting of content supplied by the client. You must have the authority to use any and all material submitted to Sodaka Digital SEO Agency Limited for use on the mobile application ,website and the client agrees to indemnify Sodaka Digital SEO Agency Limited for any copyright infringements caused by materials submitted. We reserve the right to refuse any copyrighted material unless proof is given of permission to use such material. We further reserve the right to refuse to handle material which we deem to be offensive or illegal.
6. Client review
Sodaka Digital SEO Agency Limited will provide you with an opportunity to review the appearance and content of the website at each design phase and again once the overall development is completed. Feedback is required within requested timeframe (provided by Sodaka Digital SEO Agency limited) from the date the materials are made available to the client at each stage sent to client. Throughout the project, Sodaka Digital SEO Agency Limited will require the client to provide website content; text, images, video, sound files, unless otherwise agreed with Sodaka Digital SEO Agency Limited and stated in the work order.
7. Failure to provide required content
For Sodaka Digital SEO Agency Limited to remain efficient we must ensure that work we have commenced is carried out within a scheduled timeframe. On occasions, we may have to reject offers for other work and enquiries to ensure that your work is completed within the arranged time scale. For this reason, the client is required to provide all requested content within the timeframe provided by Sodaka Digital SEO Agency Limited. On any occasion where progress cannot be made because we have not been provided with the required information in the agreed time frame, and we are delayed as result, Sodaka Digital SEO Agency Limited reserves the right to impose a surcharge of up to 25% of the original quoted amount. If the client has agreed to provide us with the required information and subsequently fails to do so within 60 days, Sodaka Digital SEO Agency Limited reserves the right to close the project and the balance remaining becomes payable immediately.
8. Payment
8.1 Project Work
Charges for services provided by Sodaka Digital SEO Agency Limited are defined in the project quotation. Unless otherwise agreed by both parties, all services require a non-refundable deposit of 50% for all website projects before work can commence. Once a deposit is paid, design works will commence. Upon completion and agreement of design works, a further 25% invoice will be sent which requires payment before development of a demo site can be started. A demo site will be created in the development stage of the website project, once this is complete and signed off by yourself (the client) a further 25% invoice will be sent. The website cannot be launched, or go live, until payment of development and design works is received.
If a different payment schedule has been agreed, accounts must be settled within ten working days, if the account does not have a zero balance after 10 days of site launch a late payment fee of £75+VAT will be added to the account. If accounts are then not settled after a further thirty days Sodaka Digital SEO Agency Limited reserves the right to pursue legal action; to add all costs of collection and legal action to your accounts; and, if providing hosting services, to remove web pages and to deny access to the website. Your sole remedy for breach of contract shall be the return of the contracted amount, plus any surcharges to be paid in full to Sodaka Digital SEO Agency Limited.
8.2 Direct Debits
Recurring transactions, defined as invoices and services which recur on a monthly, quarterly, yearly or biennial basis, must be paid by direct debit. If a direct debit mandate is not set up to pay each invoices an admin fee of £10+VAT will be added to each recurring invoice.
9. Additional Costs
The client understands the original quotation is a baseline and that other additional costs may be incurred.
Other than additional costs previously stated for late payment fees and delay to timeframe due to inability to provide information and content required for development, the client understands they will be charged for any additional or unexpected expenses, necessary for the completion of the work. These additional or unexpected expenses could include, but are not limited to purchase of images, certificates and fonts. Under the circumstances that a project has taken longer than the expected and the agreed period of time; due to content or other materials required by Sodaka Digital SEO Agency Limited not being supplied by the client, Sodaka Digital SEO Agency Limited reserves the right to invoice for all additional hours and supplies used past the expected date of site launch.
10. Termination
10.1 Hosting, Domains and Emails
Payments for hosting, domain names and email inboxes are in arrears for the upcoming year/month. If the Client wishes to cancel, Sodaka Digital SEO Agency Limited requires at least one month’s notice in writing. This should be sent to hello@sodaka.com
10.2 Developed Websites:
Sodaka Digital SEO Agency Limited reserves the right to charge the client for each stage of completed design and development up to 90% of the total amount quoted, should the client cancel or hold the agreement at any stage. The scale of the charge will be dependent on what stage the project is at when the cancellation takes place.
10.3 Logos/Business Cards/Content:
Sodaka Digital SEO Agency Limited reserves the right to charge the client up to 100% of the total amount quoted for any work, if cancelled after first stages of design or development. The scale of the charge will be dependent on what stage the project is at when the cancellation takes place.
Items requiring design work will be charged for the design even if not printed and completed.
11. Amendments to these Terms and Conditions
The Company reserves the right to change these terms and conditions at any time, without prior notice, to the extent such amendment is in compliance with the applicable laws and regulations. We will ensure that the latest, fully amended version of these Terms and Conditions is published on the Website immediately. You are responsible for regularly reviewing the Website to obtain timely notice of such amendments
Last Updated on 22 June 2018
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